BOOK HAVEN UAE FAQs
Welcome to Book Haven UAE’s FAQ page! Here, you’ll find answers to some of the most common questions we receive. If you have additional inquiries, feel free to reach out to us via email, social media or WhatsApp.
General Information
1. What is Book Haven UAE?
Book Haven UAE is an online bookstore catering to lovers of captivating stories and beautifully designed books. We specialize in brand-new and preloved books, focusing on romance and fantasy genres, including subgenres like dark romance, romantasy, and rom-coms. We also stock exclusive special editions from renowned book subscription companies like Fairyloot, Illumicrate, The Bookish Box and so on.
2. Where is Book Haven UAE located?
Oue main warehouse is in the UAE but we operate exclusively online and ship WORLDWIDE. Follow us on social media for updates on pop-up events or in-person markets.
3. Who is Book Haven?
We are a passionate team of three based in the UAE, deeply connected to the global book community. Collaborating with numerous resellers worldwide, we help find new homes for our clients’ cherished Special Editions.
4. Do you take requests for specific special edition books?
Yes, we love helping you find your dream editions! Contact us with your wish list, and we’ll do our best to source it for you. We are highly confident that any book you ask for, we’ll be able to get for you. Since we work with resellers all over the world, your chances are higher in finding the book you have been looking for!
5. Are your preloved books in good condition?
Yes! We carefully inspect and list the condition of all preloved books in our store. You’ll find details such as "Like New-Never Read," "Like New-Used," or "Brand New" in the descriptions
. If we are sourcing a book for you, we will provide you with pictures before you purchase anything!
MORE QUESTIONS?
Ordering and Payment
6. How can I place an order?
Browse our collection on our website or social media channels and follow the prompts to place your order. For custom requests or preloved books not listed, send us a direct message or email.
7. What payment methods do you accept?
We accept payments via credit/debit cards & bank transfers.
8. Can I cancel or modify my order?
Orders can be cancelled or modified within 12-24 hours of placement by contacting our team directly. As long as the shipment does not leave our warehouse, we are happy to make any changes.
Shipping and Delivery
9. Where do you ship to?
Worldwide!
10. How long does delivery take?
Delivery times vary based on your location and the availability of the books. Generally, if the book listing is under Special editions or Traditional books you can expect delivery within 2-5 business days locally for in-stock items.
11. How much does shipping cost?
Shipping costs depend on the size and weight of your order. Exact rates will be displayed at checkout. Our rates start at 19 AED for orders <3 Kg
Returns and Exchanges
12. What is your return policy?
Special edition and preloved books are non-returnable unless damaged during transit. You can request as many pictures as you want of the book before purchase. Please note that shipping fees are non-refundable.
13. My book arrived damaged. What should I do?
We’re sorry for the inconvenience! Please email us at info@bookhavenuae.com or WhatsApp us at +971505018715 with photos of the damage within the first 12 hours of receiving the book, and we’ll assist you in resolving the issue.